Refund & Return Policy


At Gifttoli, we understand the importance of providing a seamless and satisfactory experience for our valued B2B corporate clients. Our Refund & Return Policy is designed to ensure transparency, fairness, and customer satisfaction. Please take a moment to review the following terms and conditions:

Refund Policy – Gifttoli

This cancellation policy outlines about how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy: Cancellations will only be considered if the request is made 1-2 days of placing the order. However, cancellation request may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an even, you may choose to reject the product at the doorstep. We do not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the user establishes that quality of the product delivered is not good. In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 36 hours of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 36 hours of receiving the product. The customer service team after looking into your complaint will take an appropriate decision. In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them. In case of any refunds approved by the team of Gifttoli, it will take Gifttoli for the refund to be processed to you.

2. Refund Policy –  Eligibility for Refund

  • Refunds are applicable only for eligible products and services.
  • To be eligible for a refund, clients must notify Gifttoli within 7 days of receiving the order.

3. Refund Policy – Refund Process

  • Clients must contact our Customer Support team at to initiate the refund process.
  • The refund request will be assessed based on the reason provided by the client.

4. Refund Policy – Refund Criteria

Refunds may be considered under the following circumstances:

  • Damaged or defective products upon delivery.
  • Incorrect products shipped.

5. Refund Policy – Non-Refundable Items

Certain items are non-refundable, including personalized or custom-made products, unless they are damaged or defective.

6. Refund Policy – Refund Method

Refunds, if approved, will be processed using the original payment method used for the purchase.

7. Refund Policy – Return Policy

Return Eligibility

  • Returns are accepted within 7 days of receiving the order.
  • Products must be unused, in their original packaging, and in the same condition as received.

Return Process

  • Clients should contact our Customer Support team at to initiate the return process.
  • Upon approval, clients will be provided with instructions for returning the product.

Return Shipping

  • Clients are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, damaged product).

Inspection and Approval

  • Returned items will be inspected, and approval for the return will be granted based on their condition.

Return Method

  • If the return is approved, clients may choose between a replacement product or a refund.

Exchange Policy

Eligibility for Exchange

  • Exchanges are allowed for damaged or defective items or in cases of incorrect product shipments.

Exchange Process

  • Clients should contact our Customer Support team at to initiate the exchange process.
  • The exchange will be processed upon approval of the request.

Contact Information

For any inquiries or assistance related to refunds, returns, or exchanges, please contact our Customer Support team at


Gifttoli reserves the right to modify or update this Refund & Return Policy at any time without prior notice. It is the responsibility of clients to review the policy periodically. This policy was last updated on 14-01-2024.


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